Privacy Policy
1. Introduction
Mirsal Delivery Services (“Mirsal,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information when you visit our website, use our mobile application, or engage any of our delivery services within the United Arab Emirates. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:- Personal Information: Name, contact number, email address, billing and shipping addresses, Emirates ID or trade license (for business accounts).
- Delivery Details: Pickup and drop-off addresses, recipient names and phone numbers, package description and declared value.
- Payment Information: Only tokenized or encrypted payment details through our payment processors. We do not store your card data on our servers.
- Technical Data: IP address, browser type, operating system, device information, usage patterns, location data (when you enable GPS tracking).
- Communications: Emails, messages, support tickets, and feedback submitted to us.
3. How We Use Your Information
We process your data only for legitimate purposes:- To register and manage your account.
- To verify identities and prevent fraud.
- To schedule pickups and complete deliveries.
- To send status updates, receipts, invoices, and notifications.
- To provide customer support and respond to queries.
- To improve our website, app, and service quality.
- To comply with legal obligations or regulatory requests.
4. Sharing of Information
We do not sell or rent your personal data. We may share your information only with:- Delivery Partners & Couriers: limited to what is necessary for completing the delivery.
- Payment Processors: to facilitate secure transactions.
- Service Providers: hosting, analytics, SMS gateways who support our operations under confidentiality agreements.
- Legal Authorities: when required by UAE law or to protect rights, property, or safety
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by applicable law. Once retention periods expire, data is securely deleted or anonymized.
6. Data Security
We use appropriate technical and organizational measures — including encryption, firewalls, and access controls — to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure; you use our services at your own risk.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal or contractual restrictions).
- Withdraw consent for certain data processing.
- Lodge a complaint with the UAE Data Office if you believe your rights are violated.
Requests can be submitted via privacy@mirsaldelivery.com.
8. Cookies & Tracking Technologies
Our website and app may use cookies or similar tools to enhance user experience and analyze traffic. You can manage cookie settings in your browser.